Shipping policy

Shipping Policy

Last Updated: July 6, 2026

Welcome to LUXEVA. We are committed to delivering your order safely and efficiently. Please read our Shipping Policy carefully before placing an order.

Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
During peak seasons, promotional events, or holidays, processing times may be slightly longer.

Shipping Time

Estimated delivery times are:

Domestic Orders: 3–7 business days

Please note that delivery times are estimates and may vary depending on your location and courier service.

Shipping Charges

Shipping charges are calculated at checkout based on your delivery location and selected shipping method.

From time to time, LUXEVA may offer free shipping promotions. Any applicable offers will be displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and tracking link.

Shipping Delays

While we strive to deliver every order on time, delays may occur due to:

High order volumes
Weather conditions
Public holidays
Customs clearance (for international orders)
Courier service disruptions

LUXEVA is not responsible for delays caused by third-party shipping carriers.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If an incorrect address is entered, please contact us immediately. Once an order has been shipped, we may not be able to change the delivery address.

Additional shipping charges may apply if a package is returned due to an incorrect or incomplete address.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact our customer support within 7 days of the expected delivery date.

We will work with the shipping carrier to investigate the issue and provide an appropriate resolution where possible.